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Temporary Moratorium of Foreclosures and Evictions for Non-Payment of Rent by Residential and Commercial Tenants impacted by COVID-19

March 26, 2020
POMONA, CA – EFFECTIVE MARCH 19, 2020 – Temporary Moratorium on Foreclosures and Evictions for Non-Payment of Rent by Residential and Commercial Tenants Impacted by the COVID-19 Crisis and Other Measures

On March 19, 2020 at the direction of the City of Pomona Mayor and City Council, City Manager and
Director of Emergency Services James Makshanoff, issued an Executive Order (Order) enacting a
temporary moratorium on foreclosures and evictions due to non-payment of rent by residential and
commercial tenants impacted by the Novel Coronavirus (COVID-19). Additionally, the Order
suspended any City utility shutoffs due to non-payment, the issuance of parking citations, and any
associated penalties or fees for delinquent payment. The Order, signed and effective as of on March
19th, is included for reference and a summary is provided below.

“The City of Pomona recognizes that the COVID-19 virus has affected many in our community, especially when it comes to their main source of income. In many cases, the call to practice social distancing has caused Pomona residents and business owners to worry about being able to cover their basic monthly expenses such as rent. We are mindful of the difficulties of this time and hope to help ease those concerns by providing temporary relief to those who may be facing eviction or possible homelessness. I would like to express my thanks to all who have stepped up--healthcare workers, police, fire, businesses, government employees, and supermarket and warehouse workers--who are working so that we can all have the things that we need at this crucial time.” Said Mayor Tim Sandoval.

Summary and FAQ - COVID-19 Eviction and Foreclosure Moratorium
To assist residents and businesses that have been economically impacted by the Coronavirus, the City issued an Eviction Moratorium Emergency Order, which includes a temporary moratorium on evictions for non-payment of rent for tenants who are unable to pay rent due to circumstances related to the COVID-19 pandemic.
Important Dates
• Date of the declaration of local emergency: March 16, 2020
• The moratorium on evictions was adopted on March 19, 2020 and is in place during this period
of local emergency until May 31, 2020.
What Affected Residential Tenants Must Do
1. Notify landlords in writing within 30 days of the rental due date of inability to pay rent.
a. Notification can be by email or text if you have communicated previously with landlord
through text or email.
2. State the ways in which they have been financially impacted. This can include:
a. Caring for myself or family member who is sick with COVID-19

b. Lay-off, loss of hours, or other income reduction resulting from business closure or other economic or employer impacts of COVID-19
c. Compliance with a recommendation from a government health authority to stay home, self-quarantine, or avoid congregating with others during the state of emergency
d. Extraordinary out-of-pocket medical expenses, and
e. Childcare needs arising from school closures related to COVID-19.
3. Provide documentation, which can include:
a. COVID-19 Positive result documentation
b. Letter, email, texts related to lay-off, loss of hours or other income reduction
c. Health authority communication about recommendation to stay home, self-quarantine,
d. Medical bills
e. Receipts/invoices of child-care costs, and
f. Other.
What Affected Commercial Businesses Must Do
For businesses that are closed (voluntarily or by mandate) to prevent the spread of the virus:
1. Notify landlords in writing within 30 days of the rental due date of inability to pay rent.
2. State the ways in which they have been financially impacted. This can include that the
business is closed voluntarily or by mandate to prevent spread of the virus.
3. Provide documentation that business is closed and income is lost or reduced during this
time, which can include:
a. Health department order to close business
b. Notification to public and customers that business is closed
c. COVID-19 Positive result documentation
d. Letter, email, texts related to closure of business or other income reduction, and
e. Other.
4. If you have suffered partial loss in income, tenant shall pay the pro-rated share of rent that corresponds to the income generated during the period of loss.
Rent Payment
The City’s Order does not relieve tenants from eventually paying the rent within six months after the expiration of the local emergency. The landlord may not charge a late fee on the rent.
Who does the eviction moratorium apply to?
The City’s Order applies to all residential and commercial rentals in the City of Pomona, including apartments, duplexes, condominiums and single-family dwellings. The moratorium applies to all renters, regardless of immigration status. The Order also suspends foreclosures (see below for more information).
Does this mean tenants do not have to pay their rent?
Both the City’s Order and the Governor’s related Order (N-28-20) emphasize that tenants are still obligated to pay lawfully charged rent. However, during the emergency period, tenants may not be evicted for failure to pay rent due to the financial impacts related to COVID-19. Tenants will have up to 6 months following the expiration of the local emergency to repay any back rent due. Landlords and tenants may mutually work out a payment schedule or arrangements for repayment of rent.

What should I do if I cannot pay the rent or if my landlord tries to evict me?
If you are unable to pay your full rent between March 19, 2020 and May 31, 2020, because of circumstances related to the COVID-19 pandemic, here is what you should do:
1. Do not leave your home.
2. Let your landlord know that you cannot pay full rent because of circumstances related to
COVID-19 and try to arrange a payment plan.
3. It is best to alert your landlord before you miss a rental payment.
4. If you miss a rental payment or do not pay your full rent when it is due, your landlord may
provide a “Notice to Pay Rent or Quit.”
5. If you receive this notice, it is important to inform your landlord that the reason you were
not able to pay full rent is because of circumstances related to COVID-19 before the expiration date or deadline listed on the “Notice to Pay Rent or Quit.”
What should I do if I receive a notice of an Unlawful Detainer?
If you reach the expiration date listed on the “Notice to Pay Rent or Quit” and are unable to work out a payment plan with your landlord, you may receive a formal eviction or “Unlawful Detainer.” This means you may have to go to court to fight the eviction.
It is important to seek legal assistance in responding to any eviction or “Unlawful Detainer” action filed by your landlord. If a tenant is served with Court papers or an Unlawful Detainer action, they should immediately seek legal counsel and assistance in responding to the Unlawful Detainer.
Do not ignore a notice from the Court or Unlawful Detainer notification!
Tenants do not have to leave their units unless they are served with a Sheriff’s Order, which happens after the case is heard in Court.
What happens after the emergency moratorium is over?
Under the City’s Order, tenants have up to 6 months following the expiration of the local emergency to repay any back rent due. The tenant and landlord may mutually work out a payment schedule or arrangements for repayment of the rent.
The City understands that paying the back rent will still be challenging for many residents and this moratorium is the City’s initial step to provide relief to our residents. The City will continue to explore and advocate for rent relief from the State and Federal government.
For questions about the temporary eviction moratorium, you may contact:
Housing Rights Center
Phone - (800) 477-5977
Email - This email address is being protected from spambots. You need JavaScript enabled to view it.
Inland Fair Housing and Mediation Board
Phone – (909) 984-2254
Email – This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
Additional information on the City’s Order
1. The Order also suspends initiation of residential and commercial foreclosures during the period of local emergency for people who are unable to pay rent due to circumstances related to the COVID-19 pandemic. As with the eviction moratorium, this does not relieve the obligation to pay unpaid mortgage payments after the period of local emergency. Please check for information on mortgage payment relief from the State of California.

2. The Order also suspends:
a. the discontinuation or shut off of water service for residents and businesses in the City
for non-payment of water and sewer bills
b. the imposition of late payment penalties or fees for delinquent water and/or sewer bills
c. issuance of parking citations, and
d. the imposition of late payment penalties or fees for parking violations through May 31,
How has the City of Pomona responded to the COVID-19 Pandemic?
Since a March 13th Emergency Closed Session Meeting by the Pomona City Council, the City has taken precautions to prevent the spread of COVID-19 in our community. Measures have included social distancing requirements at the March 16 City Council Meeting, cancelling all Commission and Committee meetings until further notice, and the temporary closure to the public of all City facilities; including City Hall, Pomona PD’s Lobby, Pomona Public Library, all community centers (and their respective programs, with the exception of the Senior Meals Program), and, most recently, the closure of City Park amenities and parking lots. Following the guidance from local public health officials for social distancing, the City has closed City park playgrounds, park restrooms, sport courts, and the Palomares Park Skate Park and Phillips Ranch Park’s Paw (Dog) Park. Any residents that choose to continue recreating in the parks should practice social distancing and avoid group activities.
The City’s COVID-19 FAQ on City Services ( is updated regularly with frequently asked questions on how to contact staff and conduct City business during the closure. Please reference this page and share this valuable resource. Information you may find on the City’s FAQ page includes details on, but not limited to:
• Senior meals for pick-up
• Utility payments via our Drop-Box
• Housing Voucher Annual
• Planning and Building & Safety
•Filing police reports online
•Renewing business licenses 
•Reporting City tree or landscaping maintenance
•Purchasing Vehicle Parking District parking permits
•Inland Valley Human Society & SPCA and much more!

Spanish translation for our website is available through the "Desktop Version" mode. If accessing
through your mobile phone, scroll down to select “Desktop Version” and click on the “Select Language” drop-down box on the top left under the menu bar.

We invite the public to stay connected with our local public health authorities, through the web and social media pages of Los Angeles County and the Los Angeles County Department of Public Health. The City and Pomona Police Department will also post updates through our Facebook, Twitter, and Instagram pages. 

Mayor’s Statement on COVID-19

First, on behalf of myself and the entire City Council, we would like to thank healthcare workers, city staff, first responders, and others who are working hard to keep us safe. The Pomona City Council and I understand the strain and uncertainty that the COVID-19 Pandemic and the associated social distancing restrictions have caused on everyone’s daily lives. However, it is paramount that we all virtually unite as a community and follow the dictates of public health and government officials – The lives of our most vulnerable populations are literally at stake.  Now is not a time for cavalier behavior, as selfish individual decisions will only exacerbate the long-term negative impacts of this Pandemic on society as we know it.  The emergency orders being issued across the Country are MANDATORY and in the interest of public health – they should not be taken lightly!  

“Safer at Home” means just that… citizens can best assist in flattening the curve, by remaining in their homes and avoiding any non-essential activity.  Households are encouraged to designate one individual to run essential errands to avoid unnecessary social contact. The best way to prevent illness is to avoid being exposed to the virus. Wash your hands often, avoid close contact with people who are sick, clean and disinfect, practice social distancing from others outside your household, and stay home as much as possible to protect your family, loved ones, and your community.

I understand that information and recommended measures to take during this pandemic are constantly evolving. For Pomona specific updates on the COVID-19 Pandemic, I encourage residents to follow the City’s social media outlets.  Links to these and other resources can be found at the City’s dedicated COVID-19 Webpage linked here:

I call upon all Pomonans to be part of the solution by not adding to the problem.  Please stay home and stay safe!!!

Tim Sandoval



On Friday, March 13th, in the interest of preserving the health and safety of our employees and the public and under emergency authority granted by the City Council, the City Manager ordered closure of all City facilities to the public, until further notice.  The City understands that residents and stakeholders have questions regarding how to continue conduct of business with the City, in light of this action. City staff will continue

Public Safety:

  • Emergency response services remain fully staffed and operational
  • In the event of an emergency, dial 911.  For non-emergency matters, contact Pomona Police Department Dispatch at 909-622-1241


Payments for water/sewer/refuse bills can be made by using one of the following methods:

  • Mail to City of Pomona, PO Box 51481, Ontario, CA 91761
  • Place in drop box in the east parking lot of City Hall; Please only submit check or money order payments
  • Pay online at
  • Call 800-556-4919 to pay by debit/credit card
  • City of Pomona has temporarily suspended all Utility customer shutoffs for delinquent and/or non-payment, and for those customers that cannot make a payment at City Hall.  Please call 909-620-2241 to establish payment arrangements

 Public Works and Utilities:

  • Water and Sewer services remain fully operational
  • Trash service schedules remain unchanged
  • Maintenance and operations staff remain in the field, responding to calls for service.

Library and Community Centers:

  • All Library and Community Center programs are cancelled until further notice.
  • Library materials may be returned at the book drops located on Garey Avenue and 7th Street adjacent to the Library
  • Any late fees for materials deposited in the book drops will be waived

Permitting, Building & Safety and other Development Services:

  • While closed to public contact, City Hall will be staffed during normal business hours Monday-Thursday from 7:30AM – 6:00PM
  • Employees will be available to answer phones and respond to questions or concerns over the phone or via email

As the City of Pomona continues to be in contact with local public health officials regarding the COVID-19 pandemic, we will provide frequent updates as more information becomes available through additional press releases as well as our Website and social media outlets.  We appreciate your patience, in advance, while the City identifies procedures and protocols for the continuance of business during this evolving situation.   

Cancellation of Future Commissions/ Committee Meetings

POMONA, CAEFFECTIVE IMMEDIATELY In the interest of preserving the health and safety of City employees and the public during the COVID-19 (Coronavirus) pandemic, the City of Pomona will be cancelling all Commission/Committee meetings until further notice.  If there are further questions or concerns regarding the cancellation of these meetings, please contact the City Clerk’s Office at (909) 620-2341.



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