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Home  //  Government City Departments - 909-620-2311   //  Human Resources - 909-620-2291  //  Volunteer Information  //  Government

Volunteer Information

COVID-19 FAQ for City Services



Coronavirus Disease 2019 (COVID-19)






The City of Pomona understands that residents and stakeholders have questions regarding how to continue to conduct business with the City during City facility closures to the public. We hope the following FAQs will help you navigate those questions. If you have any further questions or concerns, please call City Hall at (909) 620-2311 during normal business hours, Monday through Thursday, 7:30 a.m. to 6 p.m. For after-hours assistance, please call Pomona PD’s Non-Emergency Dispatch at (909) 622-1241. As always, for emergency assistance, please call 911.

Until further notice. the following business hours will be in effect Monday, December 7, 2020:

 Monday-Thursday will be by appointment only (no walk-ins), closed Fridays. Contact Info Click Here

 How do I receive City updates regarding the COVID-19 pandemic:

This website will be frequently update. You can also obtain updates via Social Media by following us at the following links

 Facebook        Twitter        Instagram        Nixle      Sign up for City Manger's Report - Inform Me


COVID-19 Food Resources



Starting on February 11th, eligible groups may be able to get vaccinated at more than 40,000 pharmacy locations nationwide through the first phase of the Federal Retail Pharmacy Program. The CDC worked with the States to select the first group of pharmacy partners on many factors, that includes the ability to reach some of the populations most at risk for severe illness from COVID-19. Due to a limited supply of the COVID-19 vaccine in the initial phase, Americans should check their pharmacy's website to confirm the vaccine is locally available. For a list of the chain pharmacies and companies partnering with the Biden administration, click here.

Sign up for updates -

COVID-19 Vaccination Scam Alert Scammers rapidly alter their tactics and adapt their schemes to the changing landscape, and we anticipate that they will leverage the COVID-19 vaccine to prey on unsuspecting beneficiaries.  Be vigilant and protect yourself from potential fraud concerning COVID-19 vaccines and treatments.


City of Pomona Elderly Nutrition Program 

For more information, call (909) 620-2324 between the hours of 10:00 a.m. and 2:00 p.m. Monday through Friday.

NOTICE: Palomares and Washington Senior Centers have been closed until further notice in accordance with state and local mandates regarding the COVID-19 pandemic.

In order to help meet the nutritional needs of Pomona’s seniors, Elderly Nutrition Program participants have transitioned to receive home-delivered meals. Although home-delivered meals are designed specifically for home-bound individuals, they are available to eligible seniors at this time due to the COVID-19 pandemic. Home-delivered meals further the ability for seniors to remain safer at home. Home-delivered meals consist of one meal per day. Availability is contingent on program capacity and the availability of funding.

This program is funded through a grant from Los Angeles County with additional funding being provided by the City of Pomona and recently through Community Development Block Grant (CDBG).


Rental Assistance 

Rental Assistance Link - Open until funds exhausted



Business Assistance Program Link - Open until funds exhausted.

Activate Pomona - Pomona’s Business Recovery Pilot Program


As a product of the Mayor’s Pomona COVID-19 Action Committee and Development Services Department, the Activate Pomona Pilot Program approved by City Council on June 15th will create temporary free permits through December 31, 2020 that will:

  • Allow businesses to expand into private and public property, and
  • Expand the definition of a home-based business.

 My business is experiencing financial difficulties during the COVID-19 Pandemic. Is there financial assistance?

Yes, effective immediately, the SBA is offering Economic Injury Loan advance of up to $10,000.  Funds are made available within 3 days of successful application, and the loan advance will not have to be repaid.

For more details and how to apply:




Landlord & Tenant Resources

Helpful information Link - Stay Housed LA

New Protections For Tenants (AB 3088)                   Nuevas Protecciones Para Inquilinos (AB 3088)

 If you still have questions or concerns, you may contact:

• Phone: (833) 223-7368

• Online:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Direct messaging: @LACHelpCenter on Twitter, Facebook, and Instagram

 Neighborhood Legal Services 

Phone - (800) 433-6251

Housing Rights Center

Phone - (800) 477-5977

Email - This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it."> 

PROJECT PLACEProject Place is a free monthly listing of rental properties for low-income, senior, and veteran residents throughout Los Angeles and Ventura Counties. Information on COVID-19 renter protections, rental assistance, and transitional housing is also included.

Inland Fair Housing and Mediation Board

Phone – (909) 984-2254

Email – This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.


Community Services

Can I still visit City Parks during the COVID-19 pandemic?

Yes, but some amenities are closed until further notice. Parks in the City of Pomona remain open, but keeping our community's public health and safety in mind, the City is closing the playgrounds, the skate and dog Park, park restrooms, and all sports courts. Please remember to practice social distancing at all times by maintaining at least a 6 feet distance between you/your family and other visitors at all times. If you are feeling sick, PLEASE STAY HOME. 

For more family, friendly at home activities, visit Community Services

Pomona Police Department/ Public Safety

Will I receive a ticket if i don't move my car on street sweeping day?

No, relaxed enforcement on street sweeping has been extending until March 16, 2021. Parking Enforcement will continue with regard to issues that prioritize health, safety, and emergency access — including colored curbs, peak-hour restrictions, etc. We will also continue enforcement at metered spaces to ensure parking turnover for businesses and restaurants relying on take-out and deliveries.


Utility Services

Will I receive a final notice before disconnection and could my Water be shut off?

The City has suspended issuance of final notices for non-payment until further notice.  The City has temporarily suspended customer shutoff for delinquent accounts and/or nonpayment.  We will continue to work with individual customers and those facing financial hardships to establish payment arrangements and provide services. Please make a payment using one of the previous listed options or call Customer Service at (909) 620-2241 to set up a payment arrangement during office hours; Monday – Thursday, 7:30am through 6:00pm.

Project RoomKey

Link to FAQ about Project Roomkey 

City of Pomona Press Releases Other Agencies/Partners 

 3.26.20 Pomona's Eviction and Foreclosure Moratorium

 3.16.20 Cancellation of Future Commissions/ Committee Meetings

 3.14.20 Update on Closure of City Facilities

 3.13.20 Closure of City Facilities

 3.13.20 Notice and Call of Special Emergency Meeting

 3.12.20 COVID-19 3.16.20 City Council Meeting Update


Office of Governor Gavin Newsom

7.13.20 State Closure Orders

3.16.20 Executive Order to Protect Renters and Homeowners

County of Los Angeles Public Health

Report Workplace Violations

12.6.20 Temporary Targeted Safer at Home Orders

11.25.20 Safer at Home Orders

11.25.20 Updated Restaurant Business Guidelines

11.20.20 Statewide Mask Requirement 

Learn More About Novel COVID-19         

DPH Resource List     

California Department of Public Health 

Website                   COVID-19 Updates   

CA Roadmap to Modify the Saty-at-Home Order     

U.S. Small Business Administration

Disaster Loan Assistance

County of Los Angeles

3.25.20 New Orders Directing Self-Quarantine & Self-Isolation

Confronting COVID-19         News for Seniors (Senior Nutrition) 

Consumer & Business Affairs (Price Gouging, Business Resources,Travel)


Inland Valley Humane Society 


COVID-19 Safety Update 

Cal Poly Pomona 

Safety and Emergency Information

Western University of Health Sciences

Health News Update             

Message from President Daniel R. Wilson, MD, PHD      


Customer Information

SoCalGas Newsletter

Gas Co Rebate Kickers

SoCalGas' Energy Efficiency Program


Resiliency Resources English Flyer

Resiliency Resources Spanish Flyer 

Water Quality Reports



Statement on Arrest of Council Member Rubio Gonzalez

May 22, 2020

The City of Pomona is aware that the Council Member Rubio Gonzalez was arrested for possession of child pornography. While it is important to allow the legal system to determine his innocence, we are stunned and deeply concerned by Mr. Gonzalez’ arrest and the extremely serious nature of the criminal allegations. The city has not been able to reach Mr. Gonzalez to determine if he plans to remain on the Council while facing these charges. The investigation was conducted by the Los Angeles County District Attorney’s Bureau of Investigations. 


Mayor Tim Sandoval stated that he intends to immediately call for a special meeting of the City Council to discuss our legal options addressing Mr. Gonzalez’ status as a Council Member. Remaining on the City Council while he faces these serious charges will present a distraction from the significant work the City Council has to perform for the community, especially as we search for ways to assist our residents and businesses and safely reopen our city.

2021-2022 Annual Action Plan



Your Voice Counts!

The City is in the process of developing the 2021-2022 Annual Action Plan, which outlines spending for Community Development Block Grant (CDBG), HOME Investment Partnerships Program (HOME), and Emergency Solutions Grant funds on housing, human services, public infrastructure and community development activities for low/moderate-income persons.

We are conducting a community needs survey to gather information on the types of services and improvements that may be needed.

What’s important in your neighborhood?

Please take a moment to complete the survey by clicking the link below:

Thank you for participating in our survey. Your inputs will be very valuable to us in our efforts to improve programs and services for you and your community. Response deadline is Sunday, January 31, 2021.






¡Tu Voz Cuenta!

La Ciudad está en el transcurso de desarrollar el Plan de Acción Anual 2021-2022. Se planean objetivos y estrategias que guiaran la forma en el cual utilizaran los fondos de Community Development Block Grant (CDBG), HOME Investment Partnership Act HOME y Emergency Solutions Grant (ESG) que se utilizaran en gastos de viviendas, servicios humanos, fraccionamiento y desarrollo de actividades para la comunidad para personas de bajos e moderados ingresos. 

Estamos llevando a cabo una encuesta para obtener información en el tipo de servicios y mejoramientos que son necesarios en su comunidad.

Que es importante en su comunidad? 

Gracias por participar en nuestra encuesta. Su aportación es muy valiosa en nuestros esfuerzos para mejorar programas y servicios para usted en su comunidad. El plazo para entregar sus sugerencias es el: Domingo, 31 de Enero de 2021.

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SBCTA Construction Alert

Euclid Ave Comm Notice

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