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Home  //  Government City Departments - 909-620-2311   //  Human Resources - 909-620-2291  //  Volunteer Information  //  Government  //  City Departments  //  Public Works  //  PW-Customer Services

Volunteer Information

Speedpay

 

Speedpay ACI Logo 300dpi

Pay your Pomona utility bill by credit/debit card (VISA, MasterCard and Discover Cards, STAR and others) 24/7 for a fee of $3.95 per $500 increment.

To make a Speedpay payment, have your customer number, account number and credit/debit card information ready.

Account balances are updated daily Monday through Thursday, excluding holidays. Payments received before 5:20 PM Pacific Standard Time, Monday through Thursday, will be credited to your account the next business day. Please allow 1 – 2 business days for payment processing. 

PAY NOW BY CREDIT/DEBIT CARD ONLINE

or

Pay by phone toll free at 1-800-556-4919

 

 
Pay Utility Bill

 

PayMyWaterBillOnline

 

View, Pay and Manage Your Pomona Utility Bill Online with E-Bill Services

 

The E-Bill Program is now available to Pomona utility customers! Take advantage of some of the FREE benefits that this online service has to offer by enrolling now.

 

• View your bills online 24/7

• Go paperless and have your bills e-mailed to you

• Pay your bill online with a checking or savings account - make a one-time payment or set up automatic payments at no cost to you

Enroll Now

 To Get Started, you will need your customer number and account number from your most  recent bill and your service address.     

Pay-Water-Bill

 

 

 

Pay your Pomona Utility Bill by checking or savings account for NO FEE

 

 

Speedpay ACI Logo 300dpi   Pay your Pomona Utility Bill by credit/debit card online or by phone toll free at 1-800-556-4919
for a fee of $3.95 per $500 increment

 

 

If you need assistance with enrolling or using this service, please call Customer Service at (909) 620-2241. Our staff is available to assist you Monday through Thursday (closed Friday) between 7:30 a.m. and 6:00 p.m. We’ll be happy to walk you through the process.


Security Notice
Please take note of the following guidelines, which will assist you in detecting certain types of internet and email fraud (i.e.
“phishing”).


• City of Pomona will never send you an email requesting you to validate personal information.
• City of Pomona will never ask you to update your social security number, date of birth, or driver’s license number via email.
• Once you have enrolled in Online BillPay, you can view your personal information by logging into your account.

 

The City of Pomona is committed to protecting your privacy. By accessing or using the City of Pomona Online BillPay website, you agree to be bound by all of the terms and conditions of the Terms of Service Agreement. And, you acknowledge that we and our vendor may receive certain private and confidential information in connection with your use of Online BillPay. We may utilize your name, mailing address and changes thereto for internal purposes or communicating by mail with customers. We will not rent, sell or otherwise make available to any third party for any reason any of your private and confidential information that personally identified you, your Debit Card or Checking account payments you make through the Online BillPay, other than to provide Online BillPay or comply with applicable laws or regulations, including government agency or court orders, unless you otherwise expressly agree.

 

You agree that you will not intentionally provide false information when accessing or using our Online BillPay services. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the Online BillPay service.


The Online BillPay website has security measures in place to protect against the loss, misuse, or alteration of the information you provide. Our Online Payment server software conforms to industry standards utilizing Secure Sockets Layer (SSL) technology, which is among the best software available for securing commerce transactions.

 

 
Business Services - 909-620-2241

Business Services

  • It is the function of Business Services Division is to provide customer service for utility billing, as well as provide administrative support for the Department, including aiding with special projects, ensuring grant requirements are met, providing budget development and support along with monitoring all department agreements.

Customer Services

  • Involves providing customer service with utility billing, by responding to inquiries, reading water meters, and billing approximately 30,000 utility accounts with bi-monthly statements that include water, sewer, refuse charges, general sanitation fees and the utility user’s tax.

Customer Service Field Operations

  • The function of the Customer Service Field Operations is to reads and service water meters for approximately 30,000 accounts, to notify customers of delinquencies, and to respond in person to individual customer inquiries, by organizing, scheduling and staffing operations so that meter readings and customer service calls are performed in a timely and courteous manner.

 

 

Links:

Bulky Item Collection Program
Pay Utility Bill
Water Conservation
Water Controller
Water Rates
Where to Call
Sewer Rates
Solid Waste Rate

 

 
Payments

 

PayMyWaterBillOnline  

 

Pay your Pomona Utility Bill online with E-Bill Services

 

   

 

SpeedPay  

 

Pay your Pomona Utility Bill Online by credit/debit card for a fee of $3.95 per $500 increment
(VISA, Mastercard, Discover Cards, STAR and others)

 

 

 


 
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To Pay a Parking Citation:

YOU MAY PAY BY MAIL OR BY GOING TO:  www.CitationProcessingCenter.com

IF YOU MAKE PAYMENT BY MAIL, SEND THE PROPER AMOUNT OF PENALTY IN MONEY ORDER, CASHIER’S CHECK OR PERSONAL CHECK, PAYABLE TO: CITY OF POMONA. PLEASE DO NOT SEND CASH! ENCLOSE THE NOTICE OF PARKING VIOLATION WITH YOUR PAYMENT AND/OR PROOF OF CORRECTION(S).WRITE YOUR CITATION NUMBER ON YOUR PAYMENT

MAIL TO:     CITY OF POMONA

                   CITATION PROCESSING CENTER

                   P. O. BOX 10479

                   NEWPORT BEACH, CA  92658-0479

 INQUIRIES CAN BE MADE BY CALLING (800) 989-2058

 

 
     

 

 

 
E-Bill Services

PayMyWaterBillOnline

View, Pay and Manage Your Pomona Utility Bill Online with E-Bill Services

 

The E-Bill Program is now available to Pomona utility customers! Take advantage of some of the FREE benefits that this online service has to offer by enrolling now.

 

• View your bills online 24/7

• Go paperless and have your bills e-mailed to you

• Pay your bill online with a checking or savings account - make a one-time payment or set up automatic payments at no cost to you

• Pay your bill with a credit/debit card online or by phone at 1(800)556-4919 for a convenience fee of $3.95

Enroll Now

 

To Get Started, you will need your customer number and account number from your most recent bill and your service address. 

 

Pay-Water-Bill

 

Make a payment with a checking or savings account for NO FEE

 

Pay by credit/debit card for a fee of $3.95 per $500 increment

If you need assistance with enrolling or using this service, please call Customer Service at (909) 620-2241. Our staff is available to assist you Monday through Thursday (closed Friday) between 7:30 a.m. and 6:00 p.m. We’ll be happy to walk you through the process. 

 

Security Notice

Please take note of the following guidelines, which will assist you in detecting certain types of internet and email fraud (i.e. “phishing”).

• City of Pomona will never send you an email requesting you to validate personal information.
• City of Pomona will never ask you to update your social security number, date of birth, or driver’s license number via email.
• Once you have enrolled in Online BillPay, you can view your personal information by logging into your account.

The City of Pomona is committed to protecting your privacy. By accessing or using the City of Pomona Online BillPay website, you agree to be bound by all of the terms and conditions of the Terms of Service Agreement. And, you acknowledge that we and our vendor may receive certain private and confidential information in connection with your use of Online BillPay. We may utilize your name, mailing address and changes thereto for internal purposes or communicating by mail with customers. We will not rent, sell or otherwise make available to any third party for any reason any of your private and confidential information that personally identified you, your Debit Card or Checking account payments you make through the Online BillPay, other than to provide Online BillPay or comply with applicable laws or regulations, including government agency or court orders, unless you otherwise expressly agree.

You agree that you will not intentionally provide false information when accessing or using our Online BillPay services. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the Online BillPay service.

The Online BillPay website has security measures in place to protect against the loss, misuse, or alteration of the information you provide. Our Online Payment server software conforms to industry standards utilizing Secure Sockets Layer (SSL) technology, which is among the best software available for securing commerce transactions.

 
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