COVID-19 FAQ for City Services



Coronavirus Disease 2019 (COVID-19)






The City of Pomona understands that residents and stakeholders have questions regarding how to continue to conduct business with the City during City facility closures to the public. We hope the following FAQs will help you navigate those questions. If you have any further questions or concerns, please call City Hall at (909) 620-2311 during normal business hours, Monday through Thursday, 7:30 a.m. to 6 p.m. For after-hours assistance, please call Pomona PD’s Non-Emergency Dispatch at (909) 622-1241. As always, for emergency assistance, please call 911.

The following business hours will be in effect Monday, July 27, 2020:

  1. Morning hours for public access will remain as Monday-Thursday from 8:30 to 11 a.m. for all walk-ins.
  2. Afternoon hours for public access will remain as Monday-Thursday from 2:30 to 5 p.m. but will be by appointment only (no walk-ins). Contact Info Click Here

How do I receive City updates regarding the COVID-19 pandemic:

This website will be frequently update. You can also obtain updates via Social Media by following us at the following links

Facebook        Twitter        Instagram        Nixle



Pomona COVID-19 Community Resources (1-Pager)


Landlord & Tenant Resources

Helpful information Link - Stay Housed LA

New Protections For Tenants (AB 3088)                   Nuevas Protecciones Para Inquilinos (AB 3088)


If you still have questions or concerns, you may contact:

• Phone: (833) 223-7368

• Online:

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Direct messaging: @LACHelpCenter on Twitter, Facebook, and Instagram


Neighborhood Legal Services 

Phone - (800) 433-6251

Housing Rights Center

Phone - (800) 477-5977

Email - This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it."> 

PROJECT PLACEProject Place is a free monthly listing of rental properties for low-income, senior, and veteran residents throughout Los Angeles and Ventura Counties. Information on COVID-19 renter protections, rental assistance, and transitional housing is also included.

Inland Fair Housing and Mediation Board

Phone – (909) 984-2254

Email – This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.


Rent & Business Assistance 

Business Assistance Program Link

Rental Business Assistance Link


Project RoomKey

Link to FAQ about Project Roomkey



County COVID-19 Community Equity Fund

The LA County Department of Health Services and the LA County Department of Public Health in partnership with Community Partners will be launching the County COVID-19 Community Equity Fund to serve communities disproportionally impacted by the COVID-19 epidemic through resources and prevention.

LA Regional COVID Fund

The LA Regional COVID-19 Recovery Fund grant, ranging from $5,000 to $25,000, is open to micro-entrepreneurs, small businesses, and non-profits located in Los Angeles County website. Round 6 from October 26th-30th. Learn more at

Activate Pomona - Pomona’s Business Recovery Pilot Program


As a product of the Mayor’s Pomona COVID-19 Action Committee and Development Services Department, the Activate Pomona Pilot Program approved by City Council on June 15th will create temporary free permits through December 31, 2020 that will:

  • Allow businesses to expand into private and public property, and
  • Expand the definition of a home-based business.


Who do businesses call to determine if they should close or reduce services/hours/accessibility to their business?

Please contact LA Public Health Website:

My business is experiencing financial difficulties during the COVID-19 Pandemic. Is there financial assistance?

Yes, effective immediately, the SBA is offering Economic Injury Loan advance of up to $10,000.  Funds are made available within 3 days of successful application, and the loan advance will not have to be repaid.

For more details and how to apply:



 Is there any resource for Freelance Artist?


I have Library books that are past due, what should I do to avoid fine or fees for keeping them past the due date?

The Library is not currently charging late fees for outstanding books or materials.  Patrons may return materials to the drop box south of the Library – located on 7th Street, just west of Garey.  (Due to the elimination of public service hours at City Hall, the City is temporarily using the Library Book Drop on Garey Ave. for physical submittals to the Development Services and Neighborhood Services Departments)

Staff will check in the materials and override any late fees indicated within the cataloguing system.  Patrons can also hold on to materials until normal Library operations are restored.  There will be a grace period for in-person return of late materials, without penalty when Library public service hours resume.


Neighborhood Services Department

Community Services

City of Pomona Elderly Nutrition Program (909) 620-2324

NOTICE: Palomares and Washington Senior Centers have been closed until further notice in accordance with state and local mandates regarding the COVID-19 pandemic.

In order to help meet the nutritional needs of Pomona’s seniors, Elderly Nutrition Program participants have transitioned to receive home-delivered meals. Although home-delivered meals are designed specifically for home-bound individuals, they are available to eligible seniors at this time due to the COVID-19 pandemic. Home-delivered meals further the ability for seniors to remain safer at home. Home-delivered meals consist of one meal per day. Availability is contingent on program capacity and the availability of funding.

This program is funded through a grant from Los Angeles County with additional funding being provided by the City of Pomona and recently through Community Development Block Grant (CDBG).

How do I get more information and sign up?

For more information, call (909) 620-2324 between the hours of 10:00 a.m. and 2:00 p.m. Monday through Friday. Please note that due to high demand and ordering requirements for the caterer, it could take up to two weeks before approved participants receive home-delivered meals.


Can I still visit City Parks during the COVID-19 pandemic?

Yes, but some amenities are closed until further notice. Parks in the City of Pomona remain open, but keeping our community's public health and safety in mind, the City is closing the playgrounds, the skate and dog Park, park restrooms, and all sports courts. Please remember to practice social distancing at all times by maintaining at least a 6 feet distance between you/your family and other visitors at all times. If you are feeling sick, PLEASE STAY HOME. 


Housing Division (909) 620-2368

What is happening to my Housing Rehabilitation Loan/Grant Application and/or Housing Inspection?

The City Housing staff continues to process loan/grant applications.  Please call Housing Division at (909) 620-2368 for any question regarding your application. 

What is happening to my Annual Housing Quality Standard (HQS) Inspection?

If you have any questions regarding the inspection process please contact your Inspector or call the main line at 909-620-2368.

I am an owner on the program; will I continue to receive my Housing Assistance Payments on time?

Housing Assistance Payments will continue to go out as scheduled and without interruption. 


Pomona Police Department/ Public Safety

Are Pomona Police officers still working? When will the Police Station re-open?

Emergency response services remain fully staffed and operational. Like with other City facilities, we closed the Pomona Police Station lobby to the public, until further notice. Please see a Message from Interim Chief Michael Ellis in Response to COVID-19 in full, here.

Are Pomona Patrol services affected?

We have not changed our current deployment of officers and our entire staff will continue to carry out the law enforcement mission. We have made some modifications with regard to our Civilian Report Writers, who are no longer in the field taking reports but are instead taking  reports over the phone. Our officers are equipped with additional personal protective equipment such as masks, sanitizers, and gloves. If you see them wearing these items in the field, just know they are wearing them to prevent any possible viral transmission.

How do I file a Police Report?

If you need to file a report and have internet access, you can do so online at: Report types being directed to online service include: Child Custody, Harassing Phone Calls, Lost Property, Theft, Vandalism and Vehicle Burglary/Tampering.  If you need to file a report and do not have internet access, our Civilian Report Writers and Dispatchers are ready to assist at 909-622-1241.

What else can the non-emergency dispatch assist me with?

Please call our dispatch if you need a police report (and cannot access the internet), need a vehicle released, or are in need of other types of services. For emergencies, dial 9-1-1.

Will I receive a ticket if I don’t move my car on street sweeping day?

Yes, street sweeping enforcement resumes August 1st.  Parking Enforcement will continue with regard to issues that prioritize health, safety, and emergency access — including colored curbs, peak-hour restrictions, etc. We will also continue enforcement at metered spaces to ensure parking turnover for businesses and restaurants relying on take-out and deliveries.

Where can I get updated information from Police Department?

To stay connected with us, and for updated Pomona Police Department information, please continue to follow us on Facebook, Twitter, and Instagram, @PomonaPD. In addition to social media, we highly encourage our residents to subscribe to Nixle by texting your zip code to 888777. Nixle keeps you up-to-date with relevant information pertaining to our department. We will continue to work alongside our community to get through this.


Utility Services

 Will I receive a final notice before disconnection and could my Water be shut off?

The City has suspended issuance of final notices for non-payment until further notice.  The City has temporarily suspended customer shutoff for delinquent accounts and/or nonpayment.  We will continue to work with individual customers and those facing financial hardships to establish payment arrangements and provide services. Please make a payment using one of the previous listed options or call Customer Service at (909) 620-2241 to set up a payment arrangement during office hours; Monday – Thursday, 7:30am through 6:00pm.

Vehicle Parking District

Can I reserve VPD parking for a special event?

VPD is not issuing any reserved special event parking at this time.

City of Pomona Press Releases Other Agencies/Partners 

 3.26.20 Pomona's Eviction and Foreclosure Moratorium

 3.16.20 Cancellation of Future Commissions/ Committee Meetings

 3.14.20 Update on Closure of City Facilities

 3.13.20 Closure of City Facilities

 3.13.20 Notice and Call of Special Emergency Meeting

 3.12.20 COVID-19 3.16.20 City Council Meeting Update

 5.5.20 Pomona CARE Act Fund 

 5.5.20 Comunicado de Prensa – Fondo CARES Act de Pomona

Office of Governor Gavin Newsom

7.13.20 State Closure Orders

3.16.20 Executive Order to Protect Renters and Homeowners

County of Los Angeles Public Health

Report Workplace Violations

7.14.20 Safer at Home Orders

3.16.20 Health Officer Order for the Control of COVID-19

3.16.20 Order to Prohibit Group Events and Gathering, Require Social Distancing and Closure of Certain Businesses

Learn More About Novel COVID-19         

DPH Resource List     

California Department of Public Health 

Website                   COVID-19 Updates   

CA Roadmap to Modify the Saty-at-Home Order     

U.S. Small Business Administration

Disaster Loan Assistance

County of Los Angeles

3.25.20 New Orders Directing Self-Quarantine & Self-Isolation

Confronting COVID-19         News for Seniors (Senior Nutrition) 

Consumer & Business Affairs (Price Gouging, Business Resources,Travel)


Inland Valley Humane Society 


COVID-19 Safety Update 

Cal Poly Pomona 

Safety and Emergency Information

Western University of Health Sciences

Health News Update             

Message from President Daniel R. Wilson, MD, PHD      


Customer Information

SoCalGas Newsletter

Gas Co Rebate Kickers

SoCalGas' Energy Efficiency Program


Resiliency Resources English Flyer

Resiliency Resources Spanish Flyer